Terms of sale

These terms apply to orders placed through the Flexum website, currently the Pantone colour guides. By sending an order you accept these terms. If you buy as a consumer, nothing here limits the rights the law gives you.

1. Seller

Flexum OÜ
Registry code 14222841, VAT number EE101988241
Laki tn 26, 12915 Tallinn, Estonia
Email: janek@flexum.eu · Phone: +372 666 1111

2. Orders and the contract

• An order sent through the website is a request to buy. The contract is formed when we confirm the order by email.
• We may decline an order, for example if a guide is no longer available. If a price shown on the website is clearly wrong, we will contact you before confirming the order.
• You do not need an account to order.

3. Prices

• Prices are in euros and exclude VAT. Buyers in Estonia pay 24% VAT on top. Companies in Latvia, Lithuania and Finland with a valid EU VAT number pay 0% VAT (intra-EU supply).
• Estonia: the price of a guide includes delivery to our Tallinn office. When an order has two or more guides, the price per guide is lower, as shown on the order page.
• Latvia, Lithuania and Finland: guides are shipped direct from the factory, and delivery costs €19 per order, excluding VAT. Online orders to these countries are for companies with a valid EU VAT number; other buyers can order by email.
• The price that applies is the one shown on the website when you send the order.

4. Payment

• Where the order page offers it, you can pay straight away by bank link or card. Online payments are processed by Montonio Finance; we never see your card details.
• Or choose invoice: after confirming the order we send you an invoice. New customers pay it in advance, and we order or ship the guides once the payment has arrived. Regular customers pay within their agreed payment term.
• Refunds go back to the account or card you paid with.

5. Delivery

• Delivery usually takes 2–3 weeks from order confirmation, and is faster when the guide is in stock in Tallinn. If it will take longer, we will let you know.
• Estonia: collect the order free of charge from our Tallinn office at Laki tn 26. Courier delivery costs €10 per order in Tallinn and €20 elsewhere in Estonia, excluding VAT.
• Latvia, Lithuania and Finland: delivered to the address you give in the order.
• We deliver to Estonia, Latvia, Lithuania and Finland only.
• If you buy as a consumer, the risk of loss or damage passes to you when you, or a person you name, receive the goods.

6. Right of withdrawal for consumers

If you buy as a consumer, you can withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or a person you name other than the carrier, receive the goods.

To withdraw, tell us clearly before the period ends, for example by email to janek@flexum.eu. You can use the model form at the end of these terms, but you don't have to.

• Send the goods back to Flexum OÜ, Laki tn 26, 12915 Tallinn, Estonia, without undue delay and no later than 14 days after telling us you are withdrawing. You pay the direct cost of returning the goods.
• We refund everything you paid, including the cost of standard delivery to you, without undue delay and no later than 14 days after we receive your notice. We use the same payment method you used, unless we agree otherwise. We may wait with the refund until we have the goods back or you have shown that you sent them, whichever comes first.
• You are responsible for any loss in value caused by handling the goods beyond what is needed to check them, for example using a guide in production. Looking through a guide as you would in a shop is fine.

7. Business customers

If you buy for your business, the statutory right of withdrawal does not apply, and goods can be returned only if we agree to it in writing. Please check the goods when they arrive and tell us about any visible damage or missing item without delay.

8. Damaged or faulty goods

If a guide arrives damaged or is faulty, email janek@flexum.eu with your order details and, if possible, a photo. Consumers have the rights the law gives for goods that do not match the contract, including the right to make a claim for a defect that appears within two years of delivery. Please tell us within two months of noticing the defect. Depending on the case, we replace the guide or refund the payment.

9. Complaints and disputes

Please contact us first, and we will try to resolve the matter. If we cannot agree, a consumer can turn to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee). These terms are governed by Estonian law. As a consumer you also keep the protection of the mandatory laws of the country where you live.

10. Personal data

We use the details in your order only to process, deliver and invoice it. See our privacy policy.

11. Changes to these terms

Your order is governed by the terms published here when you sent it.

Model withdrawal form

Complete and send this form only if you want to withdraw from the contract.

To: Flexum OÜ, Laki tn 26, 12915 Tallinn, Estonia, janek@flexum.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.